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Fool me once, shame on you. Fool me twice, shame on me. Whether Confucius said it or George Bush mangled it, it’s still pretty clever. Ms. Jones will only let you fool her once. That’s not to say that you can’t resolve her problems successfully, because you can –and she’ll be more loyal than ever […]

Put out any fires today? Bet you have. Just today I had two phone calls before 6:30 am and six emails from a friend in crisis. Just like the friend who has problems with her kids because she never resolved to discipline them, sometimes there’s a bigger picture to consider. You can put your finger […]

Why nine? Why do all alarm clock makers use a nine minute snooze? You probably know your nine tables better than any other: nine minutes, 18 minutes, 27 minutes, 36 minutes, 45 minutes… Next time your kids asks why they have to memorize all those multiplication tables, tell them it’s because of the snooze button. […]

So picture yourself standing at the Starbucks counter for the first time. You want coffee, you need coffee. It smells good, it even sounds good – just walking in the door perked up all your senses. You want to get it right, make the right choice, without making a fool or yourself. Last week we […]

You’re intimidated. People are watching, you feel pressured. It’s not a life or death decision, but it will mean the difference between pleasure and pain. You have high expectations. You’ve heard good things. You’re paying top dollar. There are so many choices! You love the choices, and you hate the choices.  What if you make […]

My daughter loves to go the dentist. She’s had more than her fair share of cavities (bad genes) and fillings that fall out. But she’s fearless in that chair, her little feet dangling just over the edge of the seat. The dentist once told her to close her eyes so none of the “sleepy juice” […]

What time is it? Do you have an internal alarm clock that awakens you every morning? Do you always know what time it is, to the minute? Or are you lucky to be somewhere in the ballpark, give or take an hour or two? I bet at work you always know what time it is… […]

It’s always in the back. It’s never in the front. No matter how big of a hurry you’re in, you will always have to go to the furthest corner of the store to find the milk. Same goes for bread, only it’s in the opposite corner. Go figure. We all know this clever trick of […]

Who is stinking rich with an acerbic tongue and bad hair? Who has cheap prices, low wages and comes to a community with controversy? Where does a coffee-drinking, college-educated liberal live? It takes only a few well-chosen words to aptly and immediately convey the image of Donald Trump, Wal-Mart and Seattle. Your company has an […]

“We need to talk about our relationship.” That sentence sends shivers down some spines, especially if it’s your significant other making the proposition. In the workplace, some people will respond with a hug and say, “Great! Let’s get to know each other better and talk about any conflicts we might be feeling!” Others will moan, […]