Path
I checked the map then hobbled to the first aid station at the amusement park in search of a Band-Aid for my blistered feet. Their path took me past an ice cream shop, souvenir store, caricature portrait gallery and a restaurant. On my way back I found that a shortcut would have saved my soles and possibly my pocketbook.
Are we PLAYERS or are we FANS?
I just finished the book is Built to Serve written by Dan J. Sanders. Sanders is the current CEO of United Supermarkets, a midsized regional supermarket that serves West Texas and the Texas Panhandle.
Built to Serve is based upon the fact of building an organization where there is a higher power above profit and traffic.
Wind
Do you have someone in your life who pushes you higher than you could go on your own, a power source who makes you work harder, do better and enjoy life more fully? Have you acknowledged that person and told them how their influence has helped you? Are you a refreshing breeze in someone’s life, or do you carve the landscape like an eroding storm?
Redundancy
Fourteen teenagers and 13 adults carrying 25 buckets, 64 work boots, 128 gloves and a handful of shovels met at the airport for a 12-day mission trip which had been in the works for 5 months. But the trip’s leader was stranded on the side of the road with 200 pounds of cargo, 3 unhappy children, 1 unflappable wife… and 31 passports dutifully turned in to him for safekeeping.
Promise
Do you ever tell Ms. Jones no? Is it a better service to say no than to say yes and fail? What can you do when you can’t do anything? Can you call your competitors to find what she wants? Can you rack your brain and search your racks to find an alternative? Or are you willing to sacrifice your staff and stretch your resources to “try” to leap through Ms. Jones hoops?
New
We’re in the middle of a whole lot of new around our office, and I’m struggling to keep up. It’s all good, don’t get me wrong, but “new” can be stressful, too. In fact, many of the Top 10 most stressful events in life all revolve around something new: being newly single, newly married or newly bereaved; starting a new job; having new children; moving to a new house. Toss in a new economy and a new generation coming of age, and you’ve got one stressed out country.
Give
I struggle with generosity. I’m all about fairness, using an even hand to give each one their due. It’s much harder for me to give (or forgive) when doing so would tip the scales in someone else’s favor, when it will cost me more than I will gain. I tally dollars and cents, hours and minutes, costs and benefits. If I’m on the short side, I squawk!
What is your five year plan?
You are doing way too much in your store right now. It was a fact of life. Jobs and dollars had to be cut to make the business work. As a business owner you took on the brunt of responsibility and ultimately you got tasked with more than you were used to.
Fit
Is there a job title for “Fitting Room Designer”? Does someone actually put one ounce of forethought into this inconspicuous closet, often confused with the adjacent stockroom? Flickering overhead fluorescents highlight every flaw as you bang your elbows on its flimsy walls while trying to shimmy into clothes that probably don’t fit anyway. But this maligned room, an afterthought on most retail floors, is where Ms. Jones makes her purchase decision.